Frequently Asked Questions

Customers can request a refund within 24 hours of using a purchased proxy if they find that the product does not meet their requirements or use cases. Requests must be submitted directly to the support team through the LIVE chat widget. Please note that account credits are not subject to refund.

We do not offer free trials. However, we recommend that customers interested in evaluating our proxies opt for a 24-hour subscription. This provides an affordable opportunity to test our services and assess their suitability for your needs.

Yes we do. Customers can renew your subscriptions by adding sufficient credits in their account before a subscription expires. Our credit-based renewal system also allows customers to cancel their subscription any time if our proxies do not meet their requirement or use cases.

Our proxies have been tested and certified to work with all social media platforms. They also integrate seamlessly with all types of OSs, browsers, as well as applications that are utilized for use cases like scraping, data mining, market research and automation.

Products are subject to exchange under the following circumstances:

• Requests must be made within 3 days of purchase.

• The desired replacement product should be available on the website at the time of the request.

• Exchanges may also be granted if users face extended periods of proxy downtime and this can be verified by our support team.

Proxies typically take around 30 seconds to rotate. Customers can customize the rotation interval to suit their specific use cases and requirements.

Our proxies are compatible with HTTP, HTTPS, and SOCKS protocols, offering flexibility and support for a wide range of use cases.